• Service Area: We provide service in Chambersburg, Fayetteville, Scotland, Mont Alto, and Green Village. Clients outside of our immediate service area will be charged an additional $5 per visit fee and depends upon our availability during the time frame requested.  

• Service Windows: All visits will have a two hour window within requested scheduled time (morning and evening). If your pet is needing timed medication, their visit takes priority on our schedule.

• Key Requirements: We require at least one key to your home while your pets are in our care. We do not allow a door to be left unlocked for safety and insurance purposes. 

• Complimentary Consultation: The first meeting is complimentary. If a second consultation is requested for any reason, we would be happy to come by, and it will be charged at the regular visit rate. 

• Additional Pets: Our pricing as listed covers up to five pets. Each pet after five will be an additional charge per visit, based on the amount of time it will take to complete each visit. 

• Payments: Payments in full are required on or before the first day of service rendered. We accept cash or all major credit cards via our website. We do not accept checks.

• Holidays: A major holiday fee of $10 per day applies on Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day.

• Late Payments/Returned Checks: We require all payments to be made prior to or on the date of your first service/departure. If your invoice is not paid within 7 days, a late fee of $15 will be charged, and every day thereafter a late fee of $5 will be charged. 

• Regular Phone Business Hours: Monday - Friday 9am - 3pm

 

Our policies are subject to change without notice.